Customer Service Policy
The mission of RealNaturalEnglish.com is to give to you a wide range of RealNaturalEnglish.com materials, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission RealNaturalEnglish.com strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of RealNaturalEnglish.com resources and services.
In fulfilling its mission, RealNaturalEnglish.com strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.
The following elements are emphasized in providing public service:
1. RealNaturalEnglish.com providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of RealNaturalEnglish.com user will be the key to all interactions. providers will try to be flexible in meeting RealNaturalEnglish.com viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor.
3. Skilled RealNaturalEnglish.com providers will use their knowledge of RealNaturalEnglish.com resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.
4. RealNaturalEnglish.com rules and procedures exist to make RealNaturalEnglish.com resources available on an equitable basis. If anyone has a question about why RealNaturalEnglish.com has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of RealNaturalEnglish.com.
5. The ultimate goal of RealNaturalEnglish.com is to meet RealNaturalEnglish.com viewers’ expectations for service while fulfilling RealNaturalEnglish.com’s mission. Any comments are welcome regarding how well those expectations are being met.
Ethics:
All RealNaturalEnglish.com viewers deserve equal consideration and dignity for their requests for RealNaturalEnglish.com providers will seek to carry out the mission of the RealNaturalEnglish.com in a way that provides optimum service to all.
RealNaturalEnglish.com providers recognize the confidentiality rights of RealNaturalEnglish.com viewers. As a result, RealNaturalEnglish.com providers will not reveal the identity of people using RealNaturalEnglish.com materials to a third party nor will RealNaturalEnglish.com providers reveal the items checked out on another patron’s money making opportunity.
All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.
Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, RealNaturalEnglish.com providers may direct viewers to sources of consumer information, but they will not recommend products or services.
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TESIIMONIALS "Your program made me wanna learn more real English. It is the best system for me!" — Real Natural English gave me courage to speak English. — M. Kim, Pusan, S.Korea |